DELIVERY & TRACKING
What are the processing and delivery times?
Order processing: 2 to 3 business days.
Estimated delivery: 4 to 8 business days in France and Switzerland.
Consult our Shipping Policy for more information.
How do I track my order?
Once your order has been shipped, you will receive a shipping confirmation number by email, allowing you to track your package.
Use our tracking page to check the status of your order.
Where do you deliver?
We currently deliver to mainland France. Delivery options are displayed at checkout.
Are there any customs fees to expect?
No. All potential customs fees are already covered.
The price displayed is the final price — you will have no additional fees upon delivery.
RETURNS & REFUNDS
How do I contact customer support?
Please do not hesitate to contact our customer support team for any questions or assistance. You can reach us by email at info@paw-fabric.com or directly through our contact page.
Can I return a product?
Yes, you benefit from a 14-day money-back guarantee following the receipt of your order.
Can I modify or cancel my order?
We process orders quickly, but if you wish to make a change or cancel your purchase, please contact us within 2 hours of placing your order. Once shipped, the order cannot be modified.
What is your return and refund policy?
We offer a 14-day return period from the reception of your order if you are not satisfied with your purchase.
For more information, please consult our Return & Refund Policy.
What if my product is defective?
Contact our customer service by sending an email to info@paw-fabric.com, and we will quickly find a solution (replacement or refund).
PAYMENTS
What payment methods do you accept?
We accept major credit cards and secure payment solutions such as Klarna.
Is payment secure?
Yes, all transactions are protected by advanced security systems.
